We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

The NHS is a vital resource and we can all help it work effectively, and ensure resources are used responsibly. The NHS Constitution explains the ways in which you can do this, including:

• recognising that you can make a significant contribution to your own, and your family’s good health and wellbeing, and taking some personal responsibility for it
• registering with a GP practice
• following courses of treatment you’ve agreed to
• always treating NHS staff and other patients with respect
• keeping GP and hospital appointments – or if you have to cancel, doing so
  in good time
• giving feedback – both positive and negative – about treatment you’ve received