Appointments

Configure Appointment Details

Urgent Appointment

To request an urgent appointment:

  • Please complete our Medical Query form. We will aim to respond within 2 hours during opening times.

Please do not submit a form on behalf of a patient without their consent - they will receive a message to confirm a query has been received and the form will appear on their medical records

If you are unable to complete the online Medical Query form you can:

  • phone us on 0118 9842234 and a receptionist will complete it for you
  • visit the surgery and a receptionist can help you complete the form

A GP will use your answers on the form to triage the request and choose the most suitable healthcare professional to help you within the most suitable timeframe. We may contact you via email / text / phone call.

If you need an urgent appointment during our opening times and our Medical Query form is closed, please phone us on 0118 9842234

Routine Appointment

To request a routine GP appointment:

Please complete our Medical Query form  We will aim to respond within 2 working days.

Please do not submit a form on behalf of a patient without their consent - they will receive a message to confirm a query has been received and the form will appear on their medical records

If you are unable to complete the online Medical Query form you can:

  • phone us on 0118 9842234 and a receptionist will complete it for you
  • visit the surgery and a receptionist can help you complete the form

A GP will use your answers on the form to triage the request and choose the most suitable healthcare professional to help you within the most suitable timeframe. We may contact you via email / text / phone call.

Non-GP appointments

We may contact you via email / text / phone call.

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 0118 9842234, Monday to Friday from 8am to 6:30pm
  • reply CANCEL to your appointment reminder text message

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you complete the Medical Query form before 10am.

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Page last reviewed: 28 January 2026
Page created: 27 October 2025