News

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for November 2025 were:

• Extremely likely: 488
• Likely: 62
• Neither likely nor unlikely: 11
• Unlikely: 6
• Extremely unlikely: 4

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for October 2025 were:

• Extremely likely: 323
• Likely: 38
• Neither likely nor unlikely: 8
• Unlikely: 2
• Extremely unlikely: 1

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for September 2025 were:

• Extremely likely: 354
• Likely: 57
• Neither likely nor unlikely: 6
• Unlikely: 7
• Extremely unlikely: 3

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for August 2025 were:

• Extremely likely: 372
• Likely: 52
• Neither likely nor unlikely: 4
• Unlikely: 0
• Extremely unlikely: 2

We will be running covid and flu jab clinics as usual this Autumn. Eligible patients will be invited via text or phone call throughout September ahead of clinics in October – Please call us if you haven’t booked yet

Eligibility for a covid booster has been reduced this Autumn, so only the following 2 groups will be invited for both covid and flu:

• All aged 75 and over
• Individuals who are severely immunosuppressed

Please do not ask for a covid booster if you do not fall into one of these groups

The following groups are eligible for a flu vaccine:

• Children aged 2 – 3 years on 31/8/2025
• Children aged 6m – 17y who are in a clinical risk group
• Pregnant women
• All aged 65 and over
• Adults aged 18 – 64 who are in a clinical risk group
• Close contacts of immunocompromised individuals
• Carers in receipt of carers allowance of the main carer of an older or disabled person

We look forward to seeing you at a clinic soon!

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for July 2025 were:

• Extremely likely: 384
• Likely: 51
• Neither likely nor unlikely: 2
• Unlikely: 4
• Extremely unlikely: 2

The local NHS is running a campaign urging patients to make simple changes to help reduce medicines waste – which is estimated to cost the NHS nationally around £300m each year.

People are being encouraged to check how much prescription medication they have at home before ordering more and checking the expiry date on their medicines. They can also get advice from their GP or pharmacist around prescription medicines.

From September, local people can join a local Digital Café for free support and advice on using the NHS App around ordering their prescription medication – for details on times and locations of these Digital Cafés in Bucks, Oxon and Berks West see here. For further tips and advice visit the StayWellBOB website which includes six short videos on how to reduce medicine waste.

The campaign being run by Buckinghamshire, Oxfordshire, Berkshire West Integrated Care Board (BOB ICB) and is running until the end of 2025 and will include regular messages for the public and patients around keeping medicines stored safely and how to dispose of unused medicines properly.

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for June 2025 were:

• Extremely likely: 354
• Likely: 49
• Neither likely nor unlikely: 8
• Unlikely: 6
• Extremely unlikely: 3

Adjusted clinical groups categorise patients into different groups based on the complexity and intensity of their healthcare needs rather than just their medical conditions. Instead of focusing solely on a diagnosis (like diabetes or heart disease) it takes in to account a broader range of health characteristics about a patient.

For more information please click on the link below:

• John Hopkins Adjusted Clinical Groups (ACG banding)

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for May 2025 were:

• Extremely likely 433
• Likely 62
• Neither likely nor unlikely 4
• Unlikely 5
• Extremely unlikely 3

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for April 2025 were:

• Extremely likely 556
• Likely 58
• Neither likely nor unlikely 9
• Unlikely 2
• Extremely unlikely 5

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for March 2025 were:

• Extremely likely 467
• Likely 55
• Neither likely nor unlikely 18
• Unlikely 3
• Extremely unlikely 3

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for February 2025 were:

• Extremely likely 389
• Likely 39
• Neither likely nor unlikely 11
• Unlikely 2
• Extremely unlikely 2

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for January 2025 were:

• Don’t know 0
• Extremely likely 468
• Likely 49
• Neither likely nor unlikely 6
• Unlikely 1
• Extremely unlikely 3

General practice online consultation system

As part of a procurement process for a new online consultation system for General Practice across Buckinghamshire Oxfordshire and Berkshire West, the NHS Integrated Care Board has launched a short survey on its public engagement platform to gather patient feedback. The survey is open until 16 March 2025  at https://yourvoicebob-icb.uk.engagementhq.com/patient-feedback-online-access-to-general-practice

Taking part in this survey and giving your feedback will help shape the features and functions of a new system, and may give people more confidence in digital options which are easier to use and more consistent.

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for December 2024 were:

• Don’t know 0
• Extremely likely 323
• Likely 40
• Neither likely nor unlikely 1
• Unlikely 5
• Extremely unlikely 6

The NHS Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Following an appointment, patients are sent a text asking the question:

How likely are you to recommend us to friends and family if they needed similar care or treatment?

Our results for August 2024 were:

• Extremely likely 426
• Likely 39
• Neither likely nor unlikely 9
• Unlikely 1
• Extremely unlikely 4
• Don’t know 0

Our results for September 2024 were:

• Extremely likely 364
• Likely 48
• Neither likely nor unlikely 1
• Unlikely 2
• Extremely unlikely 3
• Don’t know 0

Our results for October 2024 were:

• Extremely likely 777
• Likely 108
• Neither likely nor unlikely 12
• Unlikely 3
• Extremely unlikely 5
• Don’t know 0